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If you are unsure whether your address is residential or not, refer to our Shipping policies (below)

Orders are shipped via FedEx. FedEx's definition of "Residential Address" is:
- a home or private residence
- locations where a business is operated from a home.
- A residence where products are sold and/or distributed
- Rectory / Convent / Parsonage
- Multiple-unit dwellings, such as Apartments, Condominiums, College Dorms

Please accurately reflect the residential status of your address.
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Shipping & Returns

All Balloon orders over $250 receive FREE SHIPPING!
*Exceptions apply: racks, weights, ribbon, and certain accessories do not qualify for free shipping (see below)

Shipping Policy All packages are sent via UPS Ground shipping unless otherwise specified. We make every effort to ensure that orders are processed and shipped within 48 hours. Delivery times vary from 1-5 business days, depending on customer location. Orders over $250 are eligible for free ground shipping. (some accessories, including ribbon, weights, spinner racks, and other abnormally heavy items are not eligible for, nor do they count towards the $250 free shipping total. For these items, customer is responsible for shipping.)
Return Policy While we strive to make every customer experience perfect, we understand that occasionally mistakes are made. If you have any questions or problems with your order, please call us at (800)467-0392 or email us by Clicking HERE.
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